Communication Skills Professional Training

Learn to Communicate Clearly & Effectively in the Workplace

Sometimes a well phrased presentation, valuable contribution during a meeting, or confident pitch is all it takes to stand out. Whether externally as part of customer service or sales, or internally with colleagues and leadership, effective communication makes all the difference.

Professional communication skills training can help you gain the tools necessary to communicate your business needs and intentions in a manner that is clear, timely, and effective. 

Communication skills that are particularly important in the workplace include:

• Written communication
• Verbal and non-verbal communication
• Public speaking and presenting
• Active listening
• Giving and receiving feedback
• Interpersonal skills

A professional communication skills course can help you master these skills and many more.

Why are Communication Skills Important At Work?

Miscommunication and misunderstandings happen, but when they’re happening on a regular basis at work it can indicate a lack of effective communication skills. In fact, one study showed that most managers say they are uncomfortable communicating with their employees. Giving feedback, presentations, or instructions in the workplace requires that all levels - employee and employer - communicate effectively.

Effective communication in the workplace is important because:

• It avoids confusion
• It builds a positive company culture
• It creates accountability
• It increases employee engagement
• It reduces conflict
• It increases efficiency

What Will You Learn in Communication Skills Training Courses?

Communication skills courses are generally specific to either an audience or topic. For example, some cover the most useful communication skills and techniques for leaders and executives, auditors, or IT professionals. Choosing a course targeted towards your position helps ensure that course content will be as relevant for you as possible.

Communication skills training on specific topics often has a more general audience and is focused on training you on specific skills related to communication. For example, you might be great at communicating clearly with colleagues, but want to develop your ability to negotiate with suppliers or influence stakeholders.

You can find out more on each course page above and get in touch with expert training providers.

How to Include Communication Skills in Your CV

Communication skills are considered soft skills, which can be defined as character traits or interpersonal aptitudes that affect your ability to work and interact with others. They differ from hard skills, which are usually job-specific and learned through education or training. 

Communication skills are one of the most important soft skills because they are not industry-specific and many of them can be learned or practised in a classroom! Upon completion of a communication skills professional training course, you will be able to list learned skills like telephone communications, writing (in various contexts) and professional presentations on your CV.

On your resume or CV, make sure to state examples of how you’ve practised communication skills. Did you give a presentation in front of 200 people and spread awareness about your company’s mission? Were you successful at selling to customers over the phone? Or, did you take a communication skills training course that equipped you with the tools you need to excel in your new job?

Employers want to know all of this, which is why communication skills are an important training topic.