Sales, Professional Training

The Challenge

To achieve its vision of ‘first contact delight’ for each and every customer, The Carphone Warehouse needed to find a way to get employees across its customer management contact centres to live its new values...

Cold calling, or telemarketing, is a tough, but rewarding role.

To succeed in key account management we must make lots of contacts and talk to lots of people within the account. One of the ways customers reduce risk is to ensure that as many of their people as possible are in favour of the decision.

The Challenge

When Specsavers Optical Group decided to focus on selling to businesses as well as individuals, it faced a number of challenges if its Corporate Healthcare department was to gain the respect of the business community...

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

Here's what GDPR means for us marketers and sales professionals, especially those with active cold calling and emailing campaigns.